FAQ

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To cancel your reservation, simply notify us by email: contact@village-montana.com. The date of receipt will determine the date of cancellation. If your stay is not paid 30 days before your arrival, it will automatically be considered as cancelled. If your arrival is delayed or your departure early than booked, the entire stay will be due.

Cancellation conditions for chalets and residences *
- More than 30 days before the planned arrival date: refund of the amounts already paid
- 29 to 15 days before the planned arrival date: invoicing of 50 % of the total price of the holiday including any extra services
- 14 to 7 days before the planned arrival date: invoicing of 75 % of the total price of the holiday including any extra services
- Less than 7 days before the planned arrival date: invoicing of 100 % of the total price of the holiday including any extra services

Non-presentation on arrival, interruption of the holiday, early return: invoicing of 100 % of the total price of the holiday including any extra services.

Cancellation conditions for hotel *
- If you cancel more than 15 days from your arrival date: the deposit will be refunded
- If you cancel 14 days or less from your arrival date: the deposit will not be refunded

* except for non-exchangeable, non-refundable and non-alterable offers

Information COVID-19 A refund or a credit note on the whole amount paid for your booking will be proposed in the following cases (subject to verification and proof):
- closure of the ski resort and/or ski lifts or Village Montana
- closure of the French borders or those of your country of departure
- confinement of your area and/or country
- health care or medical workers, subject to requisition

These conditions apply to any cancellation of your stay for the causes described above and occurring until the day before your arrival at our establishments. If one of these conditions happens during your stay, the non-consumed nights will be reimbursed.

All of our weekend & short-stay offers are not necessarily visible on our website, we advise you to contact our customers advisers on +33 (0) 4 26 78 26 78. They will be able to organize a tailor-made stay with you.

For a relaxing stay in the mountains, book your ski passes and ski equipment with Village Montana and thus simplify the organization of your vacation, save time on your arrival and take advantage of our special accommodation discounts.
I want to read more about this easy offer

Yes, babies and children must be noted in the number of participants of the stay.

- Babies can sleep in a cot until they are 3 years old, available free of charge (on request).
- For children from 3 years of age, we can add an additional bed in certain accommodations (only on request by your booking advisor, at an additional cost).

- By calling our reservation centre on +33 (0) 4 26 78 26 78 or by email contact@village-montana.com

- By bank transfer: on request we will send you the RIB corresponding to the establishment where you will be staying

- By Holiday vouchers: We recommend sending it by registered letter to the following address:
VILLAGE MONTANA HOLIDAYS
21 avenue des Chasseurs Alpins
73200 Albertville

Upon receipt of your payment, you will receive a confirmation email.

For chalets and residences:
The balance of the stay must reach us no later than 30 days before your arrival at Village Montana. Any reservation made less than 30 days before the arrival date must be paid in full to be confirmed.

For hotel :
The balance of the stay will be paid at the hotel at the end of your stay.

Yes, we accept animals in rentals (except 1st and 2nd category dogs), for a daily fee payable on booking: 25 € / night.

However, dogs must be kept on a leash at all times. They are prohibited around swimming pools, in restaurants & bars. The vaccination record for animals must be up to date.

See the map of Val Thorens
See the map of Val d'Isère

For chalets and residences :
Arrivals are from 5 p.m. and departures before 10 a.m.

For hotel :
Arrivals are from 4 p.m. and departures before 11 a.m

The ski resorts of Val Thorens or Val d´Isère are all pedestrian or semi-pedestrian, street parking is prohibited. All our establishments have covered car parks (to be added when booking, price: 85 € / week).
I want to book my parking place

From train stations and airports, our Taxi partners will provide your return transfer to Val Thorens or Val d'Isère.Booking form for a taxi

For chalets and residences :
A cleaning kit as well as the end-of-stay cleaning (excluding the kitchen area and dishes) is included in the price of your stay.

For hotel :
Daily cleaning with change of sheets and towels every 2 days are included.

For chalets and residences :
Yes ! In the price of your stay is included the rental of the apartment, the supply of sheets and towels, beds made on arrival, the change of towels in the middle of the stay for any stay of at least 7 nights * , cleaning kit, tea towels *, satellite TV and direct line telephone (excluding communications), wifi, water, electricity and heating, end of stay cleaning (excluding kitchen area) , 1 bag of wood deposited in the apartments with fireplace.
* except for the Residence Le Cheval Blanc, Val Thorens

For hotel :
Naturally, as well as a bathrobe and pair of slippers.

The Taxe de Sejour (a local tourism tax) is not included in our tariffs. Amounts vary according to location and residence category, and the charge is payable in advance at the time of booking.

A refund or a credit note on the whole amount paid for your booking will be proposed in the following cases (subject to verification and proof):
- closure of the ski resort and/or ski lifts or Village Montana
- closure of the French borders or those of your country of departure
- confinement of your area and/or country
- health care or medical workers, subject to requisition

These conditions apply to any cancellation of your stay for the causes described above and occurring until the day before your arrival at our establishments. If one of these conditions happens during your stay, the non-consumed nights will be reimbursed.